If my automobile stops running, what should I do?
Please stay with your car. Do not attempt to cross freeway lanes.
Should I use a call box or dial 911 to call the Freeway Service Patrol?
It is not necessary to call FSP trucks from a cell phone or call box during FSP's hours of operation. FSP drivers should be able to find you in less than ten minutes. During non-FSP hours or in areas not served by FSP, call boxes and cell phones are helpful.
How will I recognize the Freeway Service Patrol?
The FSP contracts with independent tow companies to provide roadside assistance but all trucks used in the Freeway Service Patrol Program are white and display the FSP logo mounted on both sides of the vehicle. FSP drivers wear blue uniforms and lime green vests with the FSP logo. Drivers also carry an photo identification card issued by the CHP.
Are Freeway Service Patrol drivers certified?
Yes. Drivers receive their certification after completing a Caltrans and CHP-designated training program.
Are there any costs or tips involved?
No. Drivers are not allowed to accept any compensation for their service.
Will the Freeway Service Patrol tow me home or to a repair garage?
No. The Freeway Service Patrol can only tow vehicles to CHP identified locations. Additionally, they cannot recommend other tow service companies, repair or body shops.
What can you expect from the Freeway Service Patrol?
If your automobile stops running while on the freeway, the Freeway Service Patrol can assist you by:
- Providing a gallon of fuel
- Changing a flat tire
- "Jump starting" your car
- Providing other minor repairs
If the Freeway Service Patrol cannot get your automobile running by providing the above services, it will be towed, FREE OF CHARGE, to a California Highway Patrol-identified location off the freeway.
If needed, the Freeway Service Patrol driver will call the CHP to request additional assistance for you. The CHP will notify a friend, relative, auto club or towing service. The Freeway Service Patrol can ONLY tow you to the nearest CHP-identified location.
How long has the Freeway Service Patrol been around?
The Sacramento Metropolitan FSP Program started in November 1992 with just four trucks. Today, FSP covers all the major freeways in Sacramento County with 17 trucks and provides over 40,000 assists a year. The total number of assists since the inception of the program is nearing 500,000!
Who pays for the Freeway Service Patrol?
Most of the funding for our FSP Program comes from the State of California through the State Highway Account and from the Sacramento Area Council of Governments (SACOG) which staffs and manages the Capitol Valley Regional Service Authority for Freeways and Expressways (SAFE).
The SAFE monies from SACOG serves as the required by the local match obligation attached to the State monies. STA administration funds are also used to supplement funding.
How can I provide feedback regarding the Freeway Service Patrol?
If you are a motorist that has been assisted by FSP, you should have been given a small card with a unique five-digit reference number to take an online survey. The online survey can be accessed by going to www.SacMetroFSP.com.
If you have an FSP experience or story to share, please visit us on Facebook or send us an email. We'd love to hear from you.